Frequently Asked Questions

Orders & Shipping

We work to ship orders quickly! For all in-stock items, please allow 3-8 business days for order processing and packing, plus shipping time which varies by destination.

For custom-made pieces, please allow 3-4 weeks for creation before shipping, as each piece is handcrafted for you with care.

Yes, we ship to over 50 countries internationally. Shipping costs and delivery times are calculated at checkout. Please note, you, as the customer, are responsible for any import duties, taxes, or customs fees that may be applied by your country.

Once your order ships, you will receive a confirmation email with a tracking number and a link to follow your package’s journey to you.

We aim to process orders very fast. Please contact us immediately at iemxi@outlook.com with your request. We can only cancel or modify orders that have not yet entered the packing process.

Returns & Refunds

We want you to love your purchase. We offer a 30-day return policy from the date of delivery for all unused and unworn items in their original packaging.

Please note: Custom-made, engraved, or final sale items cannot be returned or exchanged unless they arrive damaged or defective.

Yes, we ship to over 50 countries internationally. Shipping costs and delivery times are calculated at checkout. Please note, you, as the customer, are responsible for any import duties, taxes, or customs fees that may be applied by your country.

It’s easy! Please follow these steps:

  1. Email us at iemxi.cs@outlook.com within 30 days of receiving your order.

  2. Include your order number and the reason for the return.

  3. We will provide you with a prepaid return shipping label and further instructions.

Once we receive and inspect your returned item, we will process your refund within 5-7 business days. The refund will be issued to your original payment method. Please note, it may take additional time for your bank or credit card company to post the refund to your account.

We are so sorry if this has happened! Please contact us at iemxi.cs@outlook.com within 7 days of delivery with photos of the damaged item and your order number. We will gladly send a replacement or process a full refund, including any return shipping costs.

While our standard policy is 30 days, we may be able to offer store credit for returns up to 60 days after delivery, depending on the item’s condition. Please contact us, and we will do our best to find a solution for you.

Payment & Pricing

We accept all major payment methods for your convenience: Visa, Mastercard, American Express, PayPal, and Apple Pay. All transactions are secure and encrypted.

All prices on our site are listed in US Dollars (USD). When you check out, your credit card or payment provider will automatically convert the charge to your local currency based on their exchange rate. Please note that we do not control this rate, and some banks may charge a small international transaction fee.

You can enter your discount code during the checkout process. Look for the field labeled “Discount Code” or “Promo Code,” enter it, and click “Apply.” The discount will be instantly deducted from your order total.

We make every effort to keep popular items in stock. If an item you want is out of stock, you can enter your email address on the product page to receive a notification when it becomes available again. We cannot guarantee the restock date for all items.

Product & Care

Our website offers a printable ring size guide. For the most accurate measurements, we recommend visiting your local jeweler for a professional finger measurement. Take your measurement at the end of the day when your fingers are warmest for the best fit.

Yes, your comfort is important to us. Our jewelry is crafted from high-quality, nickel-free and lead-free materials, making it suitable for most people with sensitive skin.

To keep your jewelry looking its best:

Storage: Store pieces separately in the provided soft pouch or a jewelry box to prevent scratches.

Cleaning: Gently wipe with a soft, lint-free cloth. Avoid harsh chemicals, perfumes, and lotions.

Wear: Put your jewelry on after applying beauty products and remove it before swimming, exercising, or sleeping.

We offer a comprehensive 1-year warranty that covers any manufacturing defects. This means if there is an issue with the craftsmanship (e.g., a stone becomes loose due to a setting issue), we will repair or replace it at no cost. The warranty does not cover damage from accidents, loss, theft, or damage caused by wear and tear.

Services & Customization

Absolutely! Creating unique, personal pieces is at the heart of what we do. Whether you have a complete sketch or just a starting idea, we would love to collaborate with you. Please contact us at iemxi.custom@outlook.com to begin your creative journey.

Our process is collaborative and straightforward:

Consultation: We discuss your vision, budget, and timeline via email.

Quote & Sketch: We provide a design sketch and a detailed price quote.

Creation: Upon your approval and payment, our artisans begin handcrafting your piece.

Completion: We ship your finished, one-of-a-kind piece to you.

The timeline varies depending on the complexity of the design, but most custom orders are completed within 3 to 5 weeks. We will provide a more precise timeline during the initial consultation.

We currently focus our repair services on pieces that were purchased from us to ensure we have the proper materials and expertise to maintain our quality standards. For jewelry from other brands, we recommend seeking out a local, trusted jeweler.